Orders & Shipping

As most of our products are handcrafted to order, please allow us 3-5 days to process your shipment. For larger wholesale orders please allow 2-5 weeks for completion.

You will be kept up to date on the process of your order and shipping details. For local & national based deliveries we use The Courier Guy. We are happy to quote you for International Courier service, please do this before making any payments. Alternatively you are welcome to make use of your own service and we will liaise with them regarding collections. Binx&Twine is not responsible for any import fees, taxes or custom fees that may occur during shipping.

Refunds

We hope you love your Binx&Twine products, but understand if you receive something and realise it is not quite the right fit for your home, If you have bought a standard stock item directly from Binx&Twine, we will gladly refund you if there is an issue with the item. If you have bought an item from one of our Retail Suppliers, please contact the store directly to check their refund policy, If you have bought a custom made to order item, we unfortunately don’t offer refunds on these. It is for this reason, that we ask you to double check your sizing before placing an order. The exceptions to refunds would be if your item arrives damaged. In that case, please make contact within seven days and we will happily replace it with the same item or one of the same value.

Due to the handmade nature of Binx&Twine’s products, we embrace slight variations in colour, size and design. We celebrate these as signs of a beautifully unique, handcrafted piece. When a client orders multiple of the same product and design, we do our best to match the pieces as closely as possible.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

When placing your order, please ensure you have understood the colour, size and dimensions of your product. If you are unsure, please contact bianca@binxandtwine.co.za before making payment for your order.

Payments

We gladly accept Debit, Credit Card, EFT and Snapscan payments.

Product Care

The materials used are 100% cotton rope and jute, both which are washable, but spot cleaning is preferred due to shrinkage occurring. To spot clean use a diluted soap mixture (Sunlight soap or laundry powder works well) using a natural coloured cloth. If your basket becomes softer after washing, the best thing to use is a laundry starch spray after your product has dried. For the hand-painted baskets, it is preferable to spot clean.